Treewalk Opening Hours

Open daily from 9 AM

Last ticket sold times …

Mon 25 Nov – Tues 24 Dec 2024

11 PM (Sun – Fri) and 11.30 PM (Sat)

*  Treewalk opening later at 12.30 PM on Thurs 12 Dec 2024 *

Thurs 26 Dec 2024 – Sun 12 Jan 2025

12.30 AM (half past midnight) (Mon – Sun)

Nightlights Ticketing

For the nighttime walk, we have two ticket options – General Admission (GA) & Fast Pass (FP).

– GA is best for off peak periods and valid for 365 days from purchase.

– FP allows you to book a specific date and time for entry, best for peak periods.

Our advice for GA – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

The Nightlights are turned on from sunset.

For current Rotorua sunset times, please click here.

For last minute changes, please have a look on our Facebook page.

Altitude Opening Hours

Redwoods Altitude is open daily – tours from 10 AM

Bookings for Altitude are essential

*  Altitude closed on Thurs 12 Dec 2024 *

Treewalk and Altitude are both closed Christmas Day (25 Dec).

The night lights are turned on 20 mins after sunset each night. For further information, visit the Redwoods Nightlights page.

Plan ahead as Redwoods Nightlights is now busy daily as we enter peak season.

For General Admission tickets, don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

Treewalk (General Admission)

No pre purchase is required as tickets are available onsite too, best for OFF PEAK.

Day OR Night / Day AND Night Combo (General Admission) –

• Adult (16+ years): $40 / $65
• Child (5-15 years): $25 / $40
• Families (1 Adult & up to 3 Children): $85 / $129
• Families (2 Adults & up to 3 Children): $115 / $189
• Children under 5: FREE

Nighttime (Fast Pass)

Fast Pass allows you to book a specific date and time for entry, best for PEAK PERIODS (summer, public holidays/school holidays and weekends).

• Adult (16+ years): $45
• Child (5-15 years): $30
• Families (1 Adult & up to 3 Children): $105
• Families (2 Adults & up to 3 Children): $135
• Children under 5: FREE

Altitude

Tours daily from 10 AM – bookings required.

• Adult (16 yrs+) or Child (8 yrs+): $115
• Families (1 Adult & 2 Children): $299
• Families (2 Adults & 2 Children): $399

BOOK ALTITUDE

Adventure Combo

Altitude + Fast Pass Nighttime + daytime Treewalk entry!

• Adult (16 yrs+) or Child (8 yrs+): $165
• Families (1 Adult & 2 Children): $430
• Families (2 Adults & 2 Children): $570

BOOK ALTITUDE

Advance booking is required for night Fast Pass and Altitude only.

For General Admission tickets, these can be purchased online or on arrival from the Redwoods i-SITE, but are not for specific dates and times.

Are you looking to visit Treewalk or Altitude with a school group? Awesome!

WELCOME TO THE ROTORUA EDUCATION NETWORK:

Rotorua is a destination of great interest to students and teachers – from primary school level through to those in tertiary education. This is because Rotorua offers so much to learn about, especially those studying geography and tourism. Rotorua has a unique geothermal environment, a long history of tourism and is home to Māori culture in New Zealand.

Discover how you can access relevant curriculum-linked activities and resources for your students!

Rotorua Visitor Centre & isite is the official home to many of the most exciting and innovative tourism attractions in the country. This innovation is reflected in this first-of-a-kind commitment to education by tourist operators in the area, who plan to fulfil the needs of teachers and students by providing access to relevant resources and information for students at all levels.

Please contact us at info@treewalk.co.nz (office hours 9 AM – 4 PM) or contact Rotorua Education Network for further info.

Pretty much everyone! Click here for the full Treewalk Code of Conduct.

Treewalk guests must have a reasonable level of fitness and be able to walk unaided, including young children.

Children and infants cannot be carried at any stage along the walk, either in front or back carriers, in an adult’s arms or on shoulders. We do have several baby/toddler strollers available onsite for your use.

There is a maximum weight of 120 kg for any one individual.

Footwear must be worn at all times.

Lastly, we cannot allow dogs on the Treewalk.

Conditions of Participation on Altitude

• Participants must weigh between 30 kg and 120 kg.
• Minimum height, approximately 140 cm.
• Children aged 8-12 years must be actively supervised by a responsible person 16 years and older.
• Youths aged 13-15 years can participate without adult supervision, but a guardian must complete the disclaimer on their behalf.
• Unfortunately, we are not able to take expectant mothers on tour or those with pre-existing medical conditions that may be aggravated by this adventure. Examples include but are not limited to: High blood pressure, heart, back or neck problems, motion sickness, dizziness or vertigo. Please speak to a staff member if you have questions.
• Long hair and loose items must be secured while on tour.
• Closed toe footwear only.
• All participants to wear appropriate clothing for the weather, i.e. warm and weatherproof jackets on wet days.
• No smoking or vaping while on tour.
• If a participant shows signs of intoxication, they will not be allowed on the tour.
• All participants must be able to understand and follow instructions.

Redwoods Altitude Disclosure of Risk

With every adventure activity there is always an element of personal responsibility and a level of risk. Accordingly, it is imperative that you read, understand and acknowledge the following Terms and Conditions before participating in this activity:

At Redwoods Altitude we comply with and adhere to NZ Law and a comprehensive safety management plan for our activities, where the priority is to take all practical steps to provide you with the safest and highest quality experience possible.

However, in the environment we operate in and by the nature of the tour we provide, we cannot with absolutely certainty guarantee your personal safety or the safety of your personal property whilst on tour.

The activities offered by Redwoods Altitude, include but are not limited to, navigating suspended walkways, bridges, ziplines and belays and inherently involve risks and potential hazards.

The hazards and risks you may be exposed to include but are not limited to uneven terrain, moving bridges and platforms, trips and slips, falls from height, vertigo, suspension trauma, equipment failure and injury, ranging from minor to serious, or death.

The activity may be both mentally and physically challenging and operates at a height up to 30 meters off the ground.

We will take all practical precautions to provide the safest experience possible. However, by agreeing to participate in this activity, you are acknowledging that 100% of the risk cannot be eliminated and your safety cannot be guaranteed.

Unfortunately, the Treewalk is not wheelchair accessible due to the narrow bridges and steps on and off the platforms. However, any persons in a wheelchair are welcome to access the 50 metre starting spiral ramp free of charge.

Yes, babies and young children can do Treewalk. However, children cannot be carried in front or back carriers, or pushed in personal prams as this presents a health and safety issue and is our policy.

We do have a handful of custom built strollers on site and these are available on a first come, first serve basis as part of your Treewalk Admission.

If you require a stroller, please be aware that this might slow down your entry onto the walk as we have a limited number available.

Please be assured the strollers are being thoroughly cleaned between use.

Click here for photos of the buggies/strollers

Unfortunately, dogs (or any companion animal) are not allowed on Treewalk or Altitude as there are many moving parts, which pose a risk to the dog’s paws. Also, not everyone is a dog person, so we need to respect the comfort of other guests too. However, the forest is dog-friendly (dogs must be on leashes in most areas), but there is also a dog park opposite the Treewalk where you can run dogs off-leash.

Registered service dogs are allowed on the walk, but please be aware of the risk to their paws. If the dog has booties, we suggest they are worn on the walk.

Advance notice of your intention to visit is appreciated, please contact us at info@treewalk.co.nz (daily office hours are 9 AM – 4 PM) or +64 (0) 27 536 1010.

We recommend the following –

For the Treewalk make sure you’re wearing a flat soled shoe (jandals/sandals are fine, but bare feet are not allowed) and bring an extra layer as the forest is cooler than the city centre.

For Altitude, wear a good pair of sturdy, flat soled shoes and bring an extra layer of clothing. Gloves for Altitude might also be a good idea as you will be handling metal karabiners.

Due to the walks being elevated, skirts (long or short) and short shorts are not recommended for either activity.

We sure do! Gift vouchers can be purchased online in a variety of denominations and are issued as e-tickets to either the purchaser or directly to the recipient. From the purchase date, vouchers are valid for up to 12-months. Please note that gift vouchers are only available for purchase online through our website and are not available for purchase at the i-SITE’s.

GIFT VOUCHERS