• FAQs

What are the Opening Hours?

Treewalk Opening Hours

Mon 29 Apr 2024 – onwards

9 AM – 9.30 PM (10 PM, Sat)

^ last ticket sold times.

 

Nightlights Ticketing

For the nighttime walk, we have two ticket options – General Admission & Fast Pass.

– General Admission is best for off peak periods and valid for 365 days from purchase.

– Fast Pass allows you to book a specific date and time for entry, best for peak periods.

 

Our advice for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

The Nightlights are turned on from sunset.

For current Rotorua sunset times, please click here.

For last minute changes, please have a look on our Facebook page.

 

Altitude Opening Hours

Redwoods Altitude is open daily – tours from 10 AM

Bookings for Altitude are essential

 

Treewalk and Altitude are both closed Christmas Day (25 Dec).

 

What time are the Redwoods Nightlights on?

The night lights are turned on 20 mins after sunset each night. For further information, visit the Redwoods Nightlights page.

For General Admission tickets, don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

What are General Admission & Fast Pass tickets?

There are two ticket options –

General Admission (Online and Onsite) – for Day OR Night, best for OFF PEAK periods, valid for 365 days from date of online purchase and are not for a specific date or time of entry. Standard pricing applies.

Fast Pass (Online Only) – allows you to *BOOK* your nightlights date and entry time, for ONLY $5 extra pp! A limited number of Fast Passes are available each night. Departures every 20 mins for the first 2 hours after sunset. Most suited for visitors on tight schedules during PEAK PERIODS of summer, public holidays/school holidays and weekends.

On arrival there will be two entry lines – one for General Admission and one for Fast Pass holders.

Buy tickets

 

How much does Treewalk & Altitude cost?

Treewalk (General Admission)

No pre purchase is required as tickets are available onsite too, best for OFF PEAK.

Day OR Night / Day AND Night Combo (General Admission) –

  • Adult (16+ years): $40 / $65
  • Child (5-15 years): $25 / $40
  • Families (1 Adult & up to 3 Children): $85 / $129
  • Families (2 Adults & up to 3 Children): $115 / $189
  • Children under 5: FREE
Buy tickets

Nighttime (Fast Pass)

Fast Pass allows you to book a specific date and time for entry, best for PEAK PERIODS (summer, public holidays/school holidays and weekends).

  • Adult (16+ years): $45
  • Child (5-15 years): $30
  • Families (1 Adult & up to 3 Children): $105
  • Families (2 Adults & up to 3 Children): $135
  • Children under 5: FREE
Buy tickets

 

Altitude 

Tours daily from 10 AM – bookings required.

  • Adult/Child (10+ years): $115 (was $139)
  • Families (1 Adult & 2 Children): $299 (was $349)
  • Families (2 Adults & 2 Children): $399 (was $449)

BOOK ALTITUDE

Adventure Combo

Altitude + Fast Pass Nighttime + FREE daytime Treewalk entry!

  • Adult/Child (10+ years): $165
  • Families (1 Adult & 2 Children): $430
  • Families (2 Adults & 2 Children): $570

BOOK ALTITUDE

 

Do I Need to Book?

Advance booking is required for night Fast Pass and Altitude only.

For General Admission tickets, these can be purchased online or on arrival from the Redwoods i-SITE, but are not for specific dates and times.

Buy tickets

 

Info for School Groups

Are you looking to visit Treewalk or Altitude with a school group? Awesome!

WELCOME TO THE ROTORUA EDUCATION NETWORK:

Rotorua is a destination of great interest to students and teachers – from primary school level through to those in tertiary education. This is because Rotorua offers so much to learn about, especially those studying geography and tourism. Rotorua has a unique geothermal environment, a long history of tourism and is home to Māori culture in New Zealand.

Discover how you can access relevant curriculum-linked activities and resources for your students!

Rotorua Visitor Centre & isite is the official home to many of the most exciting and innovative tourism attractions in the country. This innovation is reflected in this first-of-a-kind commitment to education by tourist operators in the area, who plan to fulfil the needs of teachers and students by providing access to relevant resources and information for students at all levels.

Please contact us at info@treewalk.co.nz (office hours 9 AM – 4 PM) or contact Rotorua Education Network for further info.

 

Who Can Do The Treewalk?

Pretty much everyone! Click here for the full Treewalk Code of Conduct.

Treewalk guests must have a reasonable level of fitness and be able to walk unaided, including young children.

Children and infants cannot be carried at any stage along the walk, either in front or back carriers, in an adult’s arms or on shoulders. We do have several baby/toddler strollers available onsite for your use.

There is a maximum weight of 120 kg for any one individual.

Footwear must be worn at all times.

Lastly, we cannot allow dogs on the Treewalk.

 

Who Can Do Altitude?

Conditions of Participation on Altitude

  • Participants should be tall enough to reach 180 cm at the crease of their wrist on the measuring chart (example photo here).
  • Participants must be between 30 kg and 120 kg.
  • Youths aged 13-15 years can participate without adult supervision, but a guardian must complete the disclaimer on their behalf.
  • Children aged 10-12 years must be actively supervised by a responsible person 16 years and older.
  • Must be in good health, without high blood pressure, heart, back or neck problems, motion sickness, dizziness or other conditions that may be aggravated by the adventure.
  • Pregnant persons may not participate.
  • Long hair and loose items must be secured.
  • Closed toe footwear only.
  • No smoking, eating or drinking.
  • If a participant shows signs of intoxication, they will not be allowed on the tour.
  • All participants must be able to understand and follow instructions.
  • All participants to wear appropriate clothing for weather i.e. rain jacket for wet days, warm jacket for cold days.

 

Redwoods Altitude Disclosure of Risk

With every adventure activity there is always an element of personal responsibility and a level of risk. Accordingly, it is imperative that you read, understand and acknowledge the following Terms and Conditions before participating in this activity:

At Redwoods Altitude we comply with and adhere to NZ Law and a comprehensive safety management plan for our activities, where the priority is to take all practical steps to provide you with the safest and highest quality experience possible.

However, in the environment we operate in and by the nature of the tour we provide, we cannot with absolutely certainty guarantee your personal safety or the safety of your personal property whilst on tour.

The activities offered by Redwoods Altitude, include but are not limited to, navigating suspended walkways, bridges, ziplines and belays and inherently involve risks and potential hazards.

The hazards and risks you may be exposed to include but are not limited to uneven terrain, moving bridges and platforms, trips and slips, falls from height, vertigo, suspension trauma, equipment failure and injury, ranging from minor to serious, or death.

The activity may be both mentally and physically challenging and operates at a height up to 30 meters off the ground.

We will take all practical precautions to provide the safest experience possible. However, by agreeing to participate in this activity, you are acknowledging that 100% of the risk cannot be eliminated and your safety cannot be guaranteed.

 

Is the Treewalk Wheelchair Accessible?

Unfortunately, the Treewalk is not wheelchair accessible due to the narrow bridges and steps on and off the platforms. However, any persons in a wheelchair are welcome to access the 50 metre starting spiral ramp free of charge.

Can Infants & Children Treewalk?

Yes, absolutely! However, infants and children cannot be carried on shoulders, in front or back carriers or pushed in prams on the Treewalk as this presents a safety issue and is our policy. All participants on the Treewalk must be able to walk the entire 700 metres unaided.

We have special strollers available for infants and children and if you require a stroller, please be aware that this might slow down your entry onto the walk as we have a limited number of strollers and these are available on a first come, first served basis for all Treewalk ticket holders requiring one.

Our strollers are thoroughly cleaned between each use.

Click here for photos of the buggies/strollers

Are Dogs Allowed on the Treewalk?

Unfortunately, dogs are not allowed (this excludes registered service dogs) on Treewalk or Altitude as there are many moving parts, which pose a risk to the dogs paws. Also, not everyone is a dog person, so we need to respect the comfort of other guests too.

However, the forest is dog-friendly (dogs must be on leashes in most areas) so one person could stay with the dog while others in a group participate in the Treewalk or Altitude walk.

There is also a dog park opposite the Treewalk where you can run dogs off leash.

Do You Sell Gift Vouchers?

We sure do! Gift vouchers can be purchased online in a variety of denominations and are issued as e-tickets to either the purchaser or directly to the recipient. From the purchase date, vouchers are valid for up to 12-months. Please note that gift vouchers are only available for purchase online through our website and are not available for purchase at the i-SITE’s.

GIFT VOUCHERS

FOLLOW US

How stunning is this! The Aurora Australis with our Treewalk Nightlights ✨

📸 | @milesinkilometers
We hope everyone is having a great weekend 😁🙌
And the sun is back 🌞 #kiaora
Autumn nights spent in the forest 🧥🍂🌟
Visiting Treewalk over the school holidays? Read our pro tips below ↓

We expect to be VERY BUSY - especially at nighttime with significant wait times exceeding 1 hour.

✽ Fast Pass tickets (online only) are recommended and are selling out quick

✽ General Admission tickets are always available online or on site. For General Admission tickets, please arrive later in the evening towards our last entry time

9 AM - 10 PM (Mon - Fri, Sun)
9 AM - 10.30 PM (Sat)
^ last entry times
We’re loving these crisp Autumn mornings 🍂

If you’re visiting us for Nightlights, it can be a little chilly in the forest, so make sure you wrap up warm ✨
Kia Ora, Easter is only a few days away! 🐥 🐰

We'll be OPEN all weekend, but please be aware it will be *VERY BUSY* at nighttime with significant wait times exceeding 1-hour.

Fast Pass tickets are sold out, but keep an eye out for any last minute changes or cancellations.

General Admission tickets are always available online or on site. For General Admission tickets, please arrive later in the evening towards our last entry time.

9 AM - 11 PM (Mon-Fri, Sun)
9 AM - 11.30 PM (Sat)
^ last entry times
Feel the peace and serenity of the Redwoods 🌲

#Redwoods #aotearoa #forest #rotoruanz #waikato #nz #treewalk #redwood #rotorua #tauranga #auckland #trees #treewalknz #newzealand #bayofplenty #sequoia #redwoods #autumn #cold
Kia Ora, Easter is only a few weeks away! 🐥 🐰

We'll be OPEN all weekend, but please be aware it will be VERY BUSY at nighttime with significant wait times exceeding 1-hour.

Book a Fast Pass ticket in advance or for General Admission tickets, please arrive later in the evening towards our last entry time.

9 AM - 11 PM (Mon-Fri, Sun)
9 AM - 11.30 PM (Sat)

 #redwood #Redwoods #treewalknz #trees #protips #aotearoa #newzealand #bayofplenty #nz #sequoia #redwoods #rotorua #treewalk #rotoruanz #forest #waikato #auckland #tauranga nicholejuneproductions 📷
  • Did the new Redwoods Altitude experience! Absolutely amazing! Enjoyable! Safe! Adventurous! Sam (our guide) was an wealth of insight, experience & fun! A must do!!!

    Scott
    Rotorua, New Zealand  
  • Coolest place ever! We went at dusk so did half of the walk in the day time and the other half in the semi dark when all the night lights were on! Was such a beautiful walk and loved every moment! The staff were super informative and nice. I will definitely be back in the future!

    Haytea
    Whangarei, New Zealand  
  • What an asset to Rotorua. The beauty and peaceful feeling when walking around the heights was beautiful. Thank you to our guide Izumi

    The Fullers
    Tirau, New Zealand  
  • The Redwood Forest is just stunning... The lights are just incredible and it is such a beautiful thing to be walking so high in the trees. We also went back the next day and walked around the forest - still gorgeous. Would definitely recommend.

    Sarah
    Hamilton, New Zealand  
  • This is a highlight in Rotorua. Super friendly and helpful staff. Amazing walk high through the trees. Take the high road if you dare! It's worth it.

    Trish
    Auckland, New Zealand  
  • The Redwoods Altitude tree walk is beyond amazing! It was the highlight of our tiki tour of the North Island, and if you’re a wee bit terrified of heights, it was life changing. We felt so safe while being challenged well beyond our comfort zones. The guides are great, very encouraging.

    Bethny
    Auckland, New Zealand  
  • "perfection" This experience was a true 10/10 for us. The perspective and views it offers of the grove are spectacular and unique. The actual bridge crossings and zip-lining very quickly went from potential impediments to accentuating the experience. Our guides, Jordan and Nicole, were the absolute best. If you were on the fence, go for this one. It's incredibly clear that the altitude team is there to make sure your experience will be like ours -- spectacularly unforgettable.

    Steve
    Pennsylvania, USA  
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