• FAQs

Do I need a vaccine pass to visit?

Yes, from Friday 03 December 2021 and in accordance with the COVID-19 Protection Framework (aka. traffic light system), Treewalk and Altitude are open and welcoming fully vaccinated visitors (for those aged 12+) or those with an approved exemption.

How much does the Treewalk cost?

Prices 

HOT DEAL – FREE Nighttime Treewalk with Daytime ! Save $35 !

  • Adult (16+ years): $35
  • Child (5-15 years): $20
  • Families (1 Adults & up to 3 Children): $69
  • Families (2 Adults & up to 3 Children): $99
  • Children under 5: FREE
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What are the opening hours?

Opening Hours

9.00 AM – 10.30 PM – Mon – Fri, Sun / 11.00 PM – Sat (from Wed 01 – Fri 24 Dec 2021)

9.00 AM – 12.30 AM – Mon – Sun (from Sun 26 Dec 2021 – Sun 16 Jan 2022)

(last ticket sold times)

 

The Redwoods Nightlights are turned on at dusk.

(Closed Christmas Day – 25 December)

 

For current Rotorua sunset times, please click here.

For last minute changes, please have a look on our Facebook page.

Altitude is open 7 days a week (closed Christmas Day – 25 December) – tour schedule available here.

What is the Redwoods Nightlights and when are the lights turned on?

At night, 30 David Trubridge designed lanterns and 40 colour spots and feature lights illuminate Redwoods Treewalk for a totally different and unique nocturnal experience.

The night lights are turned on each night around dusk. For further information, visit the Redwoods Nightlights page.

Do I need to book/purchase tickets in advance?

Tickets for the Treewalk can be purchased online before you arrive and you can then proceed straight to the Treewalk. Please note, if there is a line to reach the Treewalk entrance, please join the back of the line. Purchasing in advance is not required for the Treewalk as tickets are always available onsite up to our last entry time. However, for Altitude, advance booking is required as tours depart at specific times and have a maximum capacity.

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Can children and infants Treewalk?

Good news ! Our toddler and baby strollers are back and available  for use, with COVID clean measures in place. Please note, for the infant strollers, you will need your own baby capsule and it MUST be able to fit securely into our stroller. Please be assured the strollers are being thoroughly cleaned between use.

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Children cannot be carried on shoulders, in front or back carriers or pushed in prams on the Treewalk as this presents a safety issue and is our policy. All participants on the Treewalk must be able to walk the entire 700 metres unaided.

However, we do have several baby strollers with mounted capsules available for your use, which can be used by an infant 2-10 kg and 40-70 cm in length. Two people must operate these strollers (front and back), but our team can assist if you’re travelling solo. These are available on a first come, first served basis and are free of charge as part of your Treewalk admission.

We also have one stroller that can fit your own baby capsule and this can be operated by one person and is also available on a first come, first served basis and are free of charge as part of your Treewalk admission.

Are dogs allowed on the Treewalk ?

Unfortunately, dogs are not allowed on Treewalk or Altitude as there are many moving parts, which pose a risk to the dogs paws. Also, not everyone is a dog person, so we need to respect the comfort of other guests too. However, the forest is dog-friendly (dogs must be on leashes in most areas) so one person could stay with the dog while others in a group participate in the Treewalk or Altitude walk. There is also a dog park opposite the Treewalk where you can run dogs off leash.

Do you sell gift vouchers?

We sure do! Gift vouchers can be purchased online in a variety of denominations and are issued as e-tickets to either the purchaser or directly to the recipient. Please note that gift vouchers are only available for purchase online through our website and are not available for purchase at the i-SITE’s.

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COVID-19 Framework & Vaccine Pass Announcement -

Kia Ora, Treewalk whānau,

Further to the New Zealand Government announcements and policies around the COVID-19 framework, Redwoods Treewalk and Redwoods Altitude will be moving to the COVID-19 Protection Framework, a.k.a. the traffic light system from Friday 03 December 2021. 

Vaccine passes will be required to experience our activities under any of the traffic light levels and staff will be verifying your pass, with the possibility of requesting identification. You are required to have both doses (or an approved exemption) before you are eligible for a vaccine pass.

This decision has not been made lightly. We consulted with our staff and considered the increasing operational restrictions (possible closures) through the traffic light levels, as well as guests on site and the close proximity of our team and guests.

Our priority is to safeguard our guests and team alike and we appreciate your understanding.

We're looking forward to welcoming you to the forest this summer.
Kia Ora!

We have something new and exciting coming to the Treewalk and you'll be able to experience this new addition this summer!

However, there will be some disruption to our business on the days and hours below, but we're still open for business, although there will be safeguarding measures and diversions in place during this time.

- Tuesday 23 - Friday 26 Nov 2021 (daytime only).
- Monday 29 Nov - Friday 03 Dec 2021 (day & night).

We appreciate your understanding.

Stayed tuned for further updates!

- Treewalk Team.
💜 for #lightitpurplenz @gutcancerfoundation 🤗 raising awareness for pancreatic cancer this #worldpancreaticcancerday
Another beautiful day in the forest 🌞 Summer is definitely on the way! Luckily for us, the forest is always a bit cooler, making it the perfect spot to chill out this summer! 😎😎😎
What a view from our little slice of paradise 🤩 

Opening hours:
Monday to Friday and Sunday 9.30am - 9pm (last ticket sold)

Saturday 9.30am - 10pm (last ticket sold)
The sun is shining through, come on down and explore 🌿☀️

📷 @kahu_piripi
Kia Ora to our Auckland, Raglan, Te Kauwhata, Huntly, Ngāruawāhia and Hamilton City whanau,

We know you guys must be dying to get out and about and enjoy this beautiful country of ours. We feel you, we really do and hope its not too long until we can welcome you again.

For now though, if you need to get in touch regarding an existing purchase or booking, please drop us an email at info@treewalk.co.nz and we’ll be happy to help. 

Bring on summer we say and let’s stay positive and look forward 🌞
Kia Hiwa Ra! Kia Hiwa Ra! 🌿

Tena Koutou, he rā ātaahua ki roto I te ngahere. Ko tēnei te Rāmere o Te Wiki o Te Reo Māori, te Rāmere tuatahi o Mahuru Māori. Ki te kore koe i mōhio, kua whakamāoritia mātou I ngā whārangi ipurangi katoa ō tō mātou pae tukutuku. Ki te pīrangi koe te titiro, haere ki te pae tukutuku https://www.treewalk.co.nz/, runga ake I te taitara ko ngā pātene 'Māori' raua ko te 'English'. Pāwhiria te pātene 'māori' Kia whakamāoritia I ngā kupu. Ki te whakapākehā me pāwhiria I te pātene 'english'. Akona te reo.

Kia Ora everyone, it's a beautiful day in the forest. It's now Friday of 'Te Wiki o Te Reo Māori' and the first Friday of 'Mahuru Māori'. If you didn't know already, our website can now be read in both Te Reo Māori and English. To find the translation button go to our website at https://www.treewalk.co.nz/, at the top right corner you'll find two buttons saying 'Māori' or 'English'. Simply click the 'Māori' button and the website will be translated, to switch back just click the 'English' button.
We’ve been getting ready and tomorrow we reopen! See you from 9.30 am - let’s keep moving forwards in Alert Level 2 🌿 #supportlocal #rotoruanz
🚨 🎉 GIVEAWAY TIME 🎉 🚨

Win an ultimate day with Dad and experience Redwoods Altitude, Redwoods Treewalk & Redwoods Nightlights!

To win this family pass for 2 adults (16 yrs+) and 2 children (10 yrs+), all you need to do is ...

👍 LIKE AND COMMENT ON THIS POST 📋

We'll draw a winner on Father's Day at 10 am 🤞
  • Did the new Redwoods Altitude experience! Absolutely amazing! Enjoyable! Safe! Adventurous! Sam (our guide) was an wealth of insight, experience & fun! A must do!!!

    Scott
    Rotorua, New Zealand  
  • Coolest place ever! We went at dusk so did half of the walk in the day time and the other half in the semi dark when all the night lights were on! Was such a beautiful walk and loved every moment! The staff were super informative and nice. I will definitely be back in the future!

    Haytea
    Whangarei, New Zealand  
  • What an asset to Rotorua. The beauty and peaceful feeling when walking around the heights was beautiful. Thank you to our guide Izumi

    The Fullers
    Tirau, New Zealand  
  • The Redwood Forest is just stunning... The lights are just incredible and it is such a beautiful thing to be walking so high in the trees. We also went back the next day and walked around the forest - still gorgeous. Would definitely recommend.

    Sarah
    Hamilton, New Zealand  
  • This is a highlight in Rotorua. Super friendly and helpful staff. Amazing walk high through the trees. Take the high road if you dare! It's worth it.

    Trish
    Auckland, New Zealand  
  • The Redwoods Altitude tree walk is beyond amazing! It was the highlight of our tiki tour of the North Island, and if you’re a wee bit terrified of heights, it was life changing. We felt so safe while being challenged well beyond our comfort zones. The guides are great, very encouraging.

    Bethny
    Auckland, New Zealand  
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