• FAQs

Opening Hours

Redwoods Treewalk

9 AM to 9.30 PM (Sun – Fri) | 10 PM (Sat) from Mon 27 April

 

Redwoods Glowworms

10 AM to late (closes 30 mins before Treewalk)

 

Redwoods Altitude

Tours daily (see schedule here)

 

Christmas Day (25 Dec 2026) 

11 AM to 11 PM (Treewalk and Glowworms)
Redwoods Altitude CLOSED on Christmas

 

When do the Nightlights turn on?

Nightlights turn on approx. 20 mins after sunset each night.

 

Tickets

Do I need to book in advance?

Advance booking is required for Nightlights Fast Pass and Altitude only, at this time.

General Admission Treewalk and Glowworms tickets can be purchased online or on arrival from the Redwoods i-SITE, but are not for specific dates and times.

From 1 September 2026, we highly recommend booking Redwoods Nightlights in advance for a specific date and time to secure your preferred entry. Planning a last-minute visit? On-the-day bookings are still welcome. Check our website for live availability, or visit us on-site and we’ll book you into the next best available entry time.

Redwoods Treewalk (daytime)

Redwoods Nightlights

Redwoods Glowworms

Redwoods Altitude & Adventure Combo

 

Buy tickets

 

(all prices are NZD New Zealand Dollars)

 

Which Redwoods Experience Should I Choose?

 

CHOOSE YOUR EXPERIENCE

Not sure which of our four Redwoods experiences is right for you?

Compare Treewalk Day, Nightlights, Glowworms and Altitude to find the best fit for your visit.

 

Accessibility, Children & Suitability

 

Who can do Treewalk and Nightlights?

Pretty much everyone! Click here for the full Treewalk Code of Conduct.

 

Can babies and young children visit?

Children must walk unaided on the Treewalk. Custom strollers are available on a first come first served basis, personal prams can be used at Redwoods Glowworms only.

Click here for photos of the buggies/strollers

 

Is it wheelchair accessible?

Redwoods Treewalk and Altitude are not wheelchair accessible, however, any persons in a wheelchair are welcome to access the Treewalk 50 metre starting spiral ramp free of charge.

Redwoods Glowworms is wheelchair accessible.

 

Are dogs or service animals allowed?

Unfortunately, dogs and companion animals are not permitted at Redwoods Treewalk, Glowworms or Altitude due to moving parts that may pose a risk to their paws, and to ensure the comfort of all guests.

The forest itself is dog-friendly, with dogs required on-leash in most areas. There is also an off-leash dog park opposite the Treewalk.

Registered service dogs are permitted on the Treewalk, but please be aware of the potential risk to their paws. If they have booties, we recommend they wear them.

 

What should I wear?

We recommend wearing flat-soled shoes for Treewalk and Glowworms. Jandals and sandals are fine, but bare feet are not permitted.

For Altitude, sturdy closed-toe, flat-soled shoes are required, and gloves are recommended for handling metal karabiners.

Please dress for the weather, including extra layers on cooler days and waterproof clothing when wet. As Treewalk and Altitude are elevated, skirts and short shorts are not recommended.

 

More accessibility information

  • Guests who can comfortably walk 700 metres on ground should find Treewalk manageable.
  • The only stairs are at the start and end of the high walk section, which is optional. The main entry is a giant spiral ramp.
  • Handrails are throughout the entire walk, and seating is available on every platform.
  • Bridges do move slightly – a wobble rather than a sway. Platforms may sway slightly depending on how many people are on them.
  • Bridges have a maximum of 8 people, and platforms a maximum of 20 people, so there may be others nearby while you walk.
  • Rangers continually patrol the walk and are available to assist if needed.

 

Redwoods Glowworms

 

Redwoods Glowworms is suitable for most ages and abilities. The eco-cave is wheelchair and stroller accessible, giving people who may not be able to access wild cave environments the opportunity to experience glowworms.

The experience takes place inside a 70-metre eco-cave that is humid and dimly lit, with thousands of real glowworms. The cave is kept dark to give your eyes time to adjust, helping you see more of the glowworms when you reach the main dome.

Allow around 15 mins for the full guided experience, excluding any wait time for the tour to begin. Because Glowworms is short and just steps from Redwoods Treewalk, most visitors add it to Treewalk Day or Nightlights, or choose the Ultimate Treewalk Experience ticket to enjoy all three.

Glowworm Code of Conduct

  • Do not touch the glowworms or ceiling.
  • Keep noise to a minimum.
  • Do not run or jump inside the cave.
  • Do not bring food or drinks into the cave.
  • Do not smoke or vape.
  • Wear footwear at all times. Jandals and sandals are fine, but high heels are not suitable.
  • Do not bring companion animals into the cave.

Please note: CO₂ levels inside the eco-cave may be higher than outdoors. People with respiratory conditions are advised not to participate.

 

Is Redwoods Altitude a Zipline Tour?

 

Redwoods Altitude is more than a zipline tour. This fully guided treetop adventure takes you up to 25 metres above the forest floor, where you’ll navigate a series of jungle-themed suspension bridges and elevated platforms high among the towering redwoods.

Along the way, you’ll experience three exhilarating ziplines, spectacular forest views, and a final jump descent, all while connected to a continuous safety system and guided by our experienced team.

If you’re looking for a zipline experience in Rotorua, Redwoods Altitude certainly delivers. But with its unique combination of suspended bridges, aerial challenges, ziplines and immersive forest setting, it’s best described as a one-of-a-kind treetop adventure rather than a zipline-only tour.

 

Conditions of Participation on Altitude

  • Participants must weigh between 30 kg and 120 kg.
  • Minimum height, approximately 140 cm.
  • Children aged 8-12 years must be actively supervised by a responsible person 16 years and older.
  • Youths aged 13-15 years can participate without adult supervision, but a guardian must complete the disclaimer on their behalf.
  • Unfortunately, we are not able to take expectant mothers on tour or those with pre-existing medical conditions that may be aggravated by this adventure. Examples include but are not limited to: High blood pressure, heart, back or neck problems, motion sickness, dizziness or vertigo. Please speak to a staff member if you have questions.
  • Long hair and loose items must be secured while on tour.
  • Closed toe footwear only.
  • All participants to wear appropriate clothing for the weather, i.e. warm and weatherproof jackets on wet days.
  • No smoking or vaping while on tour.
  • If a participant shows signs of intoxication, they will not be allowed on the tour.
  • All participants must be able to understand and follow instructions.

 

Redwoods Altitude Disclosure of Risk

With every adventure activity there is always an element of personal responsibility and a level of risk. Accordingly, it is imperative that you read, understand and acknowledge the following Terms and Conditions before participating in this activity:

At Redwoods Altitude we comply with and adhere to NZ Law and a comprehensive safety management plan for our activities, where the priority is to take all practical steps to provide you with the safest and highest quality experience possible.

However, in the environment we operate in and by the nature of the tour we provide, we cannot with absolutely certainty guarantee your personal safety or the safety of your personal property whilst on tour.

The activities offered by Redwoods Altitude, include but are not limited to, navigating suspended walkways, bridges, ziplines and belays and inherently involve risks and potential hazards.

The hazards and risks you may be exposed to include but are not limited to uneven terrain, moving bridges and platforms, trips and slips, falls from height, vertigo, suspension trauma, equipment failure and injury, ranging from minor to serious, or death.

Additionally, there are natural hazards present. Management of which are somewhat routine, such as high winds and lightning. Others are less likely but possible, such as a volcanic event, earthquakes and landslides. Robust and tested emergency plans exist for these events.

The activity may be both mentally and physically challenging and operates at a height up to 30 meters off the ground.

We will take all practical precautions to provide the safest experience possible. However, by agreeing to participate in this activity, you are acknowledging that 100% of the risk cannot be eliminated and your safety cannot be guaranteed.

 

Forest & Facilities Info

 

What facilities are available on site?

– Public bathrooms (maintained by Rotorua Lakes Council) include male, female, gender neutral, parent, and wheelchair accessible facilities.

Redwoods i-SITE has a great gift shop. They also serve coffee, cabinet food, ice cream and hotdogs (seasonally dependent).

Eastwood Café is located further down Longmile Road for larger meals.

– No playground located on site. Picnic tables are dotted around the area for the public.

 

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Mountain bike hire?

No bike hire on the Treewalk side of the forest.

Hire available at Waipa: Planet Bike and Mountain Bike Rotorua

Check out Secret Spot for a post bike ride shinny dip or hot tub.

 

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What walks are available in the Redwoods Forest?

The Whakarewarewa Forest (Redwoods) has walking tracks for all abilities. Here’s a quick guide:

 

Memorial Grove Track (Red Track / 1 km loop)

Dog friendly (on leash). Pushchair friendly. Great for a quick stroll among towering redwoods.

Waitawa Walk (Blue Track / 4.5 km loop)

Longer, peaceful forest track. Dog friendly (on leash). Pushchairs possible on flatter sections.

Quarry Lookout Track (Green Track / 2 km return)

Moderate climb to elevated viewpoints. Scenic forest and forest edge views. Dogs on leash, not pushchair friendly.

 

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Parking –

Plenty of free public parking is available along Longmile Road.

Campervan and horse float parking available.

Overnight camping is not permitted in the forest. See more info here.

 

 

Info for School Groups

 

We welcome school groups for Treewalk, Glowworms and Altitude. For curriculum-linked activities, resources and booking support, please contact Rotorua Education Network.

 

  • Did the new Redwoods Altitude experience! Absolutely amazing! Enjoyable! Safe! Adventurous! Sam (our guide) was an wealth of insight, experience & fun! A must do!!!

    Scott
    Rotorua, New Zealand  
  • Coolest place ever! We went at dusk so did half of the walk in the day time and the other half in the semi dark when all the night lights were on! Was such a beautiful walk and loved every moment! The staff were super informative and nice. I will definitely be back in the future!

    Haytea
    Whangarei, New Zealand  
  • What an asset to Rotorua. The beauty and peaceful feeling when walking around the heights was beautiful. Thank you to our guide Izumi

    The Fullers
    Tirau, New Zealand  
  • The Redwood Forest is just stunning... The lights are just incredible and it is such a beautiful thing to be walking so high in the trees. We also went back the next day and walked around the forest - still gorgeous. Would definitely recommend.

    Sarah
    Hamilton, New Zealand  
  • This is a highlight in Rotorua. Super friendly and helpful staff. Amazing walk high through the trees. Take the high road if you dare! It's worth it.

    Trish
    Auckland, New Zealand  
  • The Redwoods Altitude tree walk is beyond amazing! It was the highlight of our tiki tour of the North Island, and if you’re a wee bit terrified of heights, it was life changing. We felt so safe while being challenged well beyond our comfort zones. The guides are great, very encouraging.

    Bethny
    Auckland, New Zealand  
  • "perfection" This experience was a true 10/10 for us. The perspective and views it offers of the grove are spectacular and unique. The actual bridge crossings and zip-lining very quickly went from potential impediments to accentuating the experience. Our guides, Jordan and Nicole, were the absolute best. If you were on the fence, go for this one. It's incredibly clear that the altitude team is there to make sure your experience will be like ours -- spectacularly unforgettable.

    Steve
    Pennsylvania, USA  
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