• FAQs

What are the Opening Hours?

Treewalk Opening Hours

Mon 23 Sept 2024 – onwards

9 AM – 10.30 PM (11 PM, Sat)

^ last ticket sold times.

 

Nightlights Ticketing

For the nighttime walk, we have two ticket options – General Admission & Fast Pass.

– General Admission is best for off peak periods and valid for 365 days from purchase.

– Fast Pass allows you to book a specific date and time for entry, best for peak periods.

 

Our advice for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

The Nightlights are turned on from sunset.

For current Rotorua sunset times, please click here.

For last minute changes, please have a look on our Facebook page.

 

Altitude Opening Hours

Redwoods Altitude is open daily – tours from 10 AM

Bookings for Altitude are essential

 

Treewalk and Altitude are both closed Christmas Day (25 Dec).

 

What time are the Redwoods Nightlights on?

The night lights are turned on 20 mins after sunset each night. For further information, visit the Redwoods Nightlights page.

For General Admission tickets, don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

What are General Admission & Fast Pass tickets?

There are two ticket options –

General Admission (Online and Onsite) – for Day OR Night, best for OFF PEAK periods, valid for 365 days from date of online purchase and are not for a specific date or time of entry. Standard pricing applies.

Fast Pass (Online Only) – allows you to *BOOK* your nightlights date and entry time, for ONLY $5 extra pp! A limited number of Fast Pass are available on select nights. Departures every 20 mins for the first 2 hours after sunset. Most suited for visitors on tight schedules during PEAK PERIODS of summer, public holidays/school holidays and weekends.

On arrival there will be two entry lines – one for General Admission and one for Fast Pass holders.

Buy tickets

 

How much does Treewalk & Altitude cost?

Treewalk (General Admission)

No pre purchase is required as tickets are available onsite too, best for OFF PEAK.

Day OR Night / Day AND Night Combo (General Admission) –

  • Adult (16+ years): $40 / $65
  • Child (5-15 years): $25 / $40
  • Families (1 Adult & up to 3 Children): $85 / $129
  • Families (2 Adults & up to 3 Children): $115 / $189
  • Children under 5: FREE
Buy tickets

Nighttime (Fast Pass)

Fast Pass allows you to book a specific date and time for entry, best for PEAK PERIODS (summer, public holidays/school holidays and weekends).

  • Adult (16+ years): $45
  • Child (5-15 years): $30
  • Families (1 Adult & up to 3 Children): $105
  • Families (2 Adults & up to 3 Children): $135
  • Children under 5: FREE
Buy tickets

 

Altitude

Tours daily from 10 AM – bookings required.

  • Adult (16 yrs+) or Child (8 yrs+): $115
  • Families (1 Adult & 2 Children): $299
  • Families (2 Adults & 2 Children): $399

BOOK ALTITUDE

Adventure Combo

Altitude + Fast Pass Nighttime + daytime Treewalk entry!

  • Adult (16 yrs+) or Child (8 yrs+): $165
  • Families (1 Adult & 2 Children): $430
  • Families (2 Adults & 2 Children): $570

BOOK ALTITUDE

 

Do I Need to Book?

Advance booking is required for night Fast Pass and Altitude only.

For General Admission tickets, these can be purchased online or on arrival from the Redwoods i-SITE, but are not for specific dates and times.

Buy tickets

 

Info for School Groups

Are you looking to visit Treewalk or Altitude with a school group? Awesome!

WELCOME TO THE ROTORUA EDUCATION NETWORK:

Rotorua is a destination of great interest to students and teachers – from primary school level through to those in tertiary education. This is because Rotorua offers so much to learn about, especially those studying geography and tourism. Rotorua has a unique geothermal environment, a long history of tourism and is home to Māori culture in New Zealand.

Discover how you can access relevant curriculum-linked activities and resources for your students!

Rotorua Visitor Centre & isite is the official home to many of the most exciting and innovative tourism attractions in the country. This innovation is reflected in this first-of-a-kind commitment to education by tourist operators in the area, who plan to fulfil the needs of teachers and students by providing access to relevant resources and information for students at all levels.

Please contact us at info@treewalk.co.nz (office hours 9 AM – 4 PM) or contact Rotorua Education Network for further info.

 

Who Can Do The Treewalk?

Pretty much everyone! Click here for the full Treewalk Code of Conduct.

Treewalk guests must have a reasonable level of fitness and be able to walk unaided, including young children.

Children and infants cannot be carried at any stage along the walk, either in front or back carriers, in an adult’s arms or on shoulders. We do have several baby/toddler strollers available onsite for your use.

There is a maximum weight of 120 kg for any one individual.

Footwear must be worn at all times.

Lastly, we cannot allow dogs on the Treewalk.

 

Who Can Do Altitude?

Conditions of Participation on Altitude

  • Participants must weigh between 30 kg and 120 kg.
  • Minimum height, approximately 140 cm.
  • Children aged 8-12 years must be actively supervised by a responsible person 16 years and older.
  • Youths aged 13-15 years can participate without adult supervision, but a guardian must complete the disclaimer on their behalf.
  • Unfortunately, we are not able to take expectant mothers on tour or those with pre-existing medical conditions that may be aggravated by this adventure. Examples include but are not limited to: High blood pressure, heart, back or neck problems, motion sickness, dizziness or vertigo. Please speak to a staff member if you have questions.
  • Long hair and loose items must be secured while on tour.
  • Closed toe footwear only.
  • All participants to wear appropriate clothing for the weather, i.e. warm and weatherproof jackets on wet days.
  • No smoking or vaping while on tour.
  • If a participant shows signs of intoxication, they will not be allowed on the tour.
  • All participants must be able to understand and follow instructions.

 

Redwoods Altitude Disclosure of Risk

With every adventure activity there is always an element of personal responsibility and a level of risk. Accordingly, it is imperative that you read, understand and acknowledge the following Terms and Conditions before participating in this activity:

At Redwoods Altitude we comply with and adhere to NZ Law and a comprehensive safety management plan for our activities, where the priority is to take all practical steps to provide you with the safest and highest quality experience possible.

However, in the environment we operate in and by the nature of the tour we provide, we cannot with absolutely certainty guarantee your personal safety or the safety of your personal property whilst on tour.

The activities offered by Redwoods Altitude, include but are not limited to, navigating suspended walkways, bridges, ziplines and belays and inherently involve risks and potential hazards.

The hazards and risks you may be exposed to include but are not limited to uneven terrain, moving bridges and platforms, trips and slips, falls from height, vertigo, suspension trauma, equipment failure and injury, ranging from minor to serious, or death.

The activity may be both mentally and physically challenging and operates at a height up to 30 meters off the ground.

We will take all practical precautions to provide the safest experience possible. However, by agreeing to participate in this activity, you are acknowledging that 100% of the risk cannot be eliminated and your safety cannot be guaranteed.

 

Is the Treewalk Wheelchair Accessible?

Unfortunately, the Treewalk is not wheelchair accessible due to the narrow bridges and steps on and off the platforms. However, any persons in a wheelchair are welcome to access the 50 metre starting spiral ramp free of charge.

Can Infants & Children Treewalk?

Yes, babies and young children can do Treewalk. However, children cannot be carried in front or back carriers, or pushed in personal prams as this presents a health and safety issue and is our policy.

We do have a handful of custom built strollers on site and these are available on a first come, first serve basis as part of your Treewalk Admission.

If you require a stroller, please be aware that this might slow down your entry onto the walk as we have a limited number available.

Please be assured the strollers are being thoroughly cleaned between use.

Click here for photos of the buggies/strollers

 

Are Dogs Allowed on the Treewalk?

Unfortunately, dogs (or any companion animal) are not allowed on Treewalk or Altitude as there are many moving parts, which pose a risk to the dog’s paws. Also, not everyone is a dog person, so we need to respect the comfort of other guests too. However, the forest is dog-friendly (dogs must be on leashes in most areas), but there is also a dog park opposite the Treewalk where you can run dogs off-leash.

Registered service dogs are allowed on the walk, but please be aware of the risk to their paws. If the dog has booties, we suggest they are worn on the walk.

Advance notice of your intention to visit is appreciated, please contact us at info@treewalk.co.nz (daily office hours are 9 AM – 4 PM) or +64 (0) 27 536 1010.

What To Wear?

We recommend the following –

For the Treewalk make sure you’re wearing a flat soled shoe (jandals/sandals are fine, but bare feet are not allowed) and bring an extra layer as the forest is cooler than the city centre.

For Altitude, wear a good pair of sturdy, flat soled shoes and bring an extra layer of clothing. Gloves for Altitude might also be a good idea as you will be handling metal karabiners.

Due to the walks being elevated, skirts (long or short) and short shorts are not recommended for either activity.

Do You Sell Gift Vouchers?

We sure do! Gift vouchers can be purchased online in a variety of denominations and are issued as e-tickets to either the purchaser or directly to the recipient. From the purchase date, vouchers are valid for up to 12-months. Please note that gift vouchers are only available for purchase online through our website and are not available for purchase at the i-SITE’s.

GIFT VOUCHERS

FOLLOW US

Hope everyone is having an amazing school holiday so far! 🎉 

Just a reminder that we're buzzing at night! 🌙 

🎟️ You can always grab General Admission tickets (day or night) online or on-site. 
🎟️ Fast Pass (night) is available online only and sells out quickly—don’t miss out! ⚡ 

#SchoolHolidays #NZSchoolHolidays
NZ school hols are here, whānau! Which means nighttime will be busier 💫 

Our pro tips ••• 

⭐️ Opt for a Fast Pass (online only)
⭐️ General Admission tickets (online & on site), arrive closer to our last tix sold times to avoid a lengthy wait

🌷 Treewalk Spring hours 
9 AM - 10.30 PM (Sun - Fri)
9 AM - 11 PM (Sat)
This week is #ITPAwarenessWeek, where we help raise public awareness for the rare blood autoimmune disease #ImmuneThrombocytopenia or ITP and shine a light on the ITP patient experience 💜

ITP is a rare autoimmune disease where the body’s immune system attacks platelets. Platelets assist the blood to clot, and ITP patients have a low platelet count. ITP impacts approximately 1 in 10,000. It affects children and adults, and there is no cure. No single test is currently available to determine whether a person has ITP, and for most people, there is no known cause.

ITP Australia and New Zealand’s mission is to provide up-to-date information, education, support and advocacy for ITP patients and the ITP community. From Monday the 23rd of September through to Saturday the 28th of September the Horoeka Lantern will be lit purple to show our support for ITP Australia and New Zealand and the ITP community.
Did you know that from our inception we have strived to minimise our environmental footprint? 🌏
This is reflected in the construction techniques used to build the Treewalk - renewable, durable materials such as the macrocarpa timber that our platforms are constructed of and the innovative timber material our David Trubridge night lights are made from ✨
Day time walks in the forest 😍 
Safe to say we’re obsessed with the early morning light we get through the trees ☀️
How good is that afternoon light through the trees, though!! 🤩☀
Happy spring, whānau! ☀️🌸🌱
The forest in the rain is the perfect balance of tranquility and vibrance 🌿
How good have these winter mornings been? We LOVE the morning light we get at Treewalk 😍🌿
THREE Redwoods experiences! 🌲

Nighttime (with Fast Pass entry) + @altitude.nz + daytime @treewalknz #getamongstit
  • Did the new Redwoods Altitude experience! Absolutely amazing! Enjoyable! Safe! Adventurous! Sam (our guide) was an wealth of insight, experience & fun! A must do!!!

    Scott
    Rotorua, New Zealand  
  • Coolest place ever! We went at dusk so did half of the walk in the day time and the other half in the semi dark when all the night lights were on! Was such a beautiful walk and loved every moment! The staff were super informative and nice. I will definitely be back in the future!

    Haytea
    Whangarei, New Zealand  
  • What an asset to Rotorua. The beauty and peaceful feeling when walking around the heights was beautiful. Thank you to our guide Izumi

    The Fullers
    Tirau, New Zealand  
  • The Redwood Forest is just stunning... The lights are just incredible and it is such a beautiful thing to be walking so high in the trees. We also went back the next day and walked around the forest - still gorgeous. Would definitely recommend.

    Sarah
    Hamilton, New Zealand  
  • This is a highlight in Rotorua. Super friendly and helpful staff. Amazing walk high through the trees. Take the high road if you dare! It's worth it.

    Trish
    Auckland, New Zealand  
  • The Redwoods Altitude tree walk is beyond amazing! It was the highlight of our tiki tour of the North Island, and if you’re a wee bit terrified of heights, it was life changing. We felt so safe while being challenged well beyond our comfort zones. The guides are great, very encouraging.

    Bethny
    Auckland, New Zealand  
  • "perfection" This experience was a true 10/10 for us. The perspective and views it offers of the grove are spectacular and unique. The actual bridge crossings and zip-lining very quickly went from potential impediments to accentuating the experience. Our guides, Jordan and Nicole, were the absolute best. If you were on the fence, go for this one. It's incredibly clear that the altitude team is there to make sure your experience will be like ours -- spectacularly unforgettable.

    Steve
    Pennsylvania, USA  
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