• FAQs

What are the Opening Hours?

Treewalk Opening Hours

Mon 15 Jan – Sun 03 Mar 2024

9.00 AM – 11.30 PM (12.30 AM – half midnight, Sat)

^ last ticket sold times.

 

Mon 04 Mar – Sun 07 Apr 2024

9.00 AM – 11 PM (11.30 PM, Sat)

^ last ticket sold times.

 

Mon 08 – Sun 28 Apr 2024

9.00 AM – 10 PM (10.30 PM, Sat)

^ last ticket sold times.

 

Mon 29 Apr 2024 – onwards

9.00 AM – 9.30 PM (10 PM, Sat)

^ last ticket sold times.

 

Nightlights Ticketing

For the nighttime walk, we have two ticket options – General Admission & Fast Pass.

– General Admission is best for off peak and valid for 365 days from purchase.

– Fast Pass allows you to book a specific date and time for entry, best for peak periods.

 

We have now entered our peak period (from Dec 2023) and General Admission wait times every night will be significant and in excess of 1-hour.

Our advice for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

The Redwoods Nightlights are turned on from sunset.

For current Rotorua sunset times, please click here.

For last minute changes, please have a look on our Facebook page.

 

Altitude Opening Hours

Redwoods Altitude is open daily – tours from 10.00 AM

Bookings for Altitude are essential

 

Treewalk and Altitude are both closed Christmas Day (25 Dec).

 

What are General Admission & Fast Pass tickets?

Based on visitor feedback we launched a “Fast Pass” booking option for the night walk in Sept 2023.

There are two options –

General Admission (Online and Onsite) – for Day OR Night tickets, valid for 365 days from date of purchase and are not for a specific date or time of entry. Standard pricing applies.

Fast Pass (Online Only) – Allows you to *BOOK* your Nightlights date and entry time, for ONLY $5 extra pp! A limited number of fast passes are available each night. Departures every 20-mins for the first 2-hours after sunset. Most suited for visitors on tight schedules during peak periods of summer, public holidays/school holidays and weekends.

We have now entered our peak period (from Dec 2023) and General Admission wait times every night will be significant.

Our advice for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

On arrival there will be two entry lines – one for General Admission and one for Fast Pass holders.

Buy tickets

 

Do I Need to Book/Pre Purchase Tickets?

Advance booking online is required for Fast Pass and Altitude.

For General Admission tickets, these can be purchased in advance online or on arrival from the Redwoods i-SITE, but these are not for specific dates and times.

Buy tickets

 

How much does Treewalk & Altitude cost?

Treewalk (General Admission)

No pre purchase is required as tickets are available onsite too, best for off peak periods.

Day OR Night / Day AND Night Combo (General Admission) –

  • Adult (16+ years): $39 / $60
  • Child (5-15 years): $24 / $36
  • Families (1 Adult & up to 3 Children): $79 / $124
  • Families (2 Adults & up to 3 Children): $109 / $175
  • Children under 5: FREE
Buy tickets

Nighttime (Fast Pass)

Fast Pass allows you to book a specific date and time for entry, best for peak periods (we are now in the peak period from Dec 2023)

  • Adult (16+ years): $44
  • Child (5-15 years): $29
  • Families (1 Adult & up to 3 Children): $99
  • Families (2 Adults & up to 3 Children): $129
  • Children under 5: FREE
Buy tickets

 

Altitude 

Tours daily from 10.00 AM – bookings required.

  • Adult/Child (10+ years): $110 (was $139)
  • Families (1 Adult & 2 Children): $285 (was $349)
  • Families (2 Adults & 2 Children): $375 (was $449)

BOOK ALTITUDE

Adventure Combo

Altitude + Fast Pass Nighttime + FREE daytime Treewalk entry!

  • Adult/Child (10+ years): $159
  • Families (1 Adult & 2 Children): $415
  • Families (2 Adults & 2 Children): $549

BOOK ALTITUDE

 

What time are the Redwoods Nightlights on?

At night, 34 David Trubridge designed lanterns and 40 colour spots and feature lights illuminate Redwoods Treewalk for a totally different and unique nocturnal experience.

The night lights are turned on 20 mins after sunset each night. For further information, visit the Redwoods Nightlights page.

 

Nightlights Ticket Update

For the nighttime walk, we have two ticket options – General Admission & Fast Pass.

– General Admission is best for off peak and valid for 365 days from purchase.

– Fast Pass allows you to book a specific date and time for entry, best for peak periods.

 

We have now entered our peak period (from Dec 2023) and General Admission wait times every night will be significant.

Our advice for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time.

 

Who Can Do The Treewalk?

Pretty much everyone! Click here for the Treewalk Code of Conduct

Treewalk guests must have a reasonable level of fitness and be able to walk unaided, including young children.

Children and infants cannot be carried at any stage along the walk, either in front or back carriers, in an adult’s arms or on shoulders. We do have several baby/toddler strollers available onsite for your use.

There is a maximum weight of 120 kg for any one individual.

Footwear must be worn at all times.

The youngest we’ve had walk on the Treewalk was 2-weeks old and the oldest was 97-years old…so what’s stopping you?!

Lastly, we cannot allow dogs on the Treewalk.

 

Who Can Do Altitude?

Conditions of Participation on Altitude

  • Participants should be tall enough to reach 180 cm at the crease of their wrist on the measuring chart (example photo here).
  • Participants must be between 30 kg and 120 kg.
  • Youths aged 13-15 years can participate without adult supervision, but a guardian must complete the disclaimer on their behalf.
  • Children aged 10-12 years must be actively supervised by a responsible person 16 years and older.
  • Must be in good health, without high blood pressure, heart, back or neck problems, motion sickness, dizziness or other conditions that may be aggravated by the adventure.
  • Pregnant persons may not participate.
  • Long hair and loose items must be secured.
  • Closed toe footwear only.
  • No smoking, eating or drinking.
  • If a participant shows signs of intoxication, they will not be allowed on the tour.
  • All participants must be able to understand and follow instructions.
  • All participants to wear appropriate clothing for weather i.e. rain jacket for wet days, warm jacket for cold days.

Is the Treewalk Wheelchair Accessible?

Unfortunately, the Treewalk is not wheelchair accessible due to the narrow bridges and steps on and off the platforms. However, any persons in a wheelchair are welcome to access the 50 metre starting spiral ramp free of charge.

Can Infants & Children Treewalk?

Yes, absolutely! However, infants and children cannot be carried on shoulders, in front or back carriers or pushed in prams on the Treewalk as this presents a safety issue and is our policy. All participants on the Treewalk must be able to walk the entire 700 metres unaided.

We have special strollers available for infants and children and if you require a stroller, please be aware that this might slow down your entry onto the walk as we have a limited number of strollers and these are available on a first come, first served basis for all Treewalk ticket holders requiring one.

Our strollers are thoroughly cleaned between each use.

 

 

Are Dogs Allowed on the Treewalk?

Unfortunately, dogs are not allowed (this excludes registered service dogs) on Treewalk or Altitude as there are many moving parts, which pose a risk to the dogs paws. Also, not everyone is a dog person, so we need to respect the comfort of other guests too.

However, the forest is dog-friendly (dogs must be on leashes in most areas) so one person could stay with the dog while others in a group participate in the Treewalk or Altitude walk.

There is also a dog park opposite the Treewalk where you can run dogs off leash.

Do You Sell Gift Vouchers?

We sure do! Gift vouchers can be purchased online in a variety of denominations and are issued as e-tickets to either the purchaser or directly to the recipient. From the purchase date, vouchers are valid for up to 12-months. Please note that gift vouchers are only available for purchase online through our website and are not available for purchase at the i-SITE’s.

GIFT VOUCHERS

FOLLOW US

Visiting at night? 🌙 

We continue to be busy with wait times up to 1 hour each evening, so we recommend -

💡 Booking a Fast Pass in advance of your visit for a specific date and time (online only)

💡 Arriving after 10 PM for General Admission entry. The last ticket sold time onsite is 11.30 PM (Mon-Fri, Sun) and 12.30 AM (half past midnight) (Sat)

Enjoy the walk ❤️
Colours in the forest 🌿
Those early mornings on Treewalk.. 😍
Twilight magic 🪄✨🌙
Summer days spent in the trees 😍
Auckland Anniversary Hours - 9 AM - 12.30 AM (half past midnight) on Sat 27th & Sun 28th and 9 AM - 11.30 PM on Mon 29th. Nighttime will be VERY BUSY, expect a wait time of at least 1 hour, so please plan ahead.

#bestsummerever #protip #treewalknz #rotoruanz #redwood #auckland #waikato #redwoods #forest #treewalk #tauranga #sequoia #newzealand #nz #aotearoa #bayofplenty #trees #rotorua #Redwoods
Looking to escape the summer sun for a bit? 🥵
The forest is a wee bit cooler, so head in and have a breather! 🌲
Meri Kirihimete | Merry Christmas 🎄

Today we're closed for Christmas Day, but we'll be back tomorrow from 9 AM

Over the next few weeks we'll be extremely busy with significant wait times in excess of 1 hour, *especially at night*

Our hours from 26 Dec 23, will be 9 AM - 12.30 AM (half past midnight) - last ticket sold time onsite

🎟️ General Admission - we strongly advise you arrive as close to the last ticket sold time as possible to avoid a significant wait time for the nighttime walk

🎟️ Fast Pass - check-in with our Treewalk team 15-mins before your booked time slot and allow time for parking onsite

Make it the #bestsummerever 🌞
Rotorua NZ
Christmas has arrived early at the night walk 🎄

We have free popcorn for kids, a movie playing, and food carts on-site! 🍿 🎥 🍗 

General Admission entry has *significant* waits every night now ⚠️

#protip for General Admission – don’t rush down at sunset as everyone has the same idea. If you are hoping to avoid significant wait times, arrive closer to the last ticket sold time (https://www.treewalk.co.nz/faqs/)

Fast Pass is available but book online ASAP as availability is limited
⭐️ Heads up! ⭐️

On Wednesday 13 December 2023 - Treewalk will be opening at 10.30AM due to staff training taking place in the morning 📚

We will see you then!
  • Did the new Redwoods Altitude experience! Absolutely amazing! Enjoyable! Safe! Adventurous! Sam (our guide) was an wealth of insight, experience & fun! A must do!!!

    Scott
    Rotorua, New Zealand  
  • Coolest place ever! We went at dusk so did half of the walk in the day time and the other half in the semi dark when all the night lights were on! Was such a beautiful walk and loved every moment! The staff were super informative and nice. I will definitely be back in the future!

    Haytea
    Whangarei, New Zealand  
  • What an asset to Rotorua. The beauty and peaceful feeling when walking around the heights was beautiful. Thank you to our guide Izumi

    The Fullers
    Tirau, New Zealand  
  • The Redwood Forest is just stunning... The lights are just incredible and it is such a beautiful thing to be walking so high in the trees. We also went back the next day and walked around the forest - still gorgeous. Would definitely recommend.

    Sarah
    Hamilton, New Zealand  
  • This is a highlight in Rotorua. Super friendly and helpful staff. Amazing walk high through the trees. Take the high road if you dare! It's worth it.

    Trish
    Auckland, New Zealand  
  • The Redwoods Altitude tree walk is beyond amazing! It was the highlight of our tiki tour of the North Island, and if you’re a wee bit terrified of heights, it was life changing. We felt so safe while being challenged well beyond our comfort zones. The guides are great, very encouraging.

    Bethny
    Auckland, New Zealand  
  • "perfection" This experience was a true 10/10 for us. The perspective and views it offers of the grove are spectacular and unique. The actual bridge crossings and zip-lining very quickly went from potential impediments to accentuating the experience. Our guides, Jordan and Nicole, were the absolute best. If you were on the fence, go for this one. It's incredibly clear that the altitude team is there to make sure your experience will be like ours -- spectacularly unforgettable.

    Steve
    Pennsylvania, USA  
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